Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with KASEO. Please read this policy carefully before placing your order.
How Our Orders Work
Every KASEO phone case is made to order by our print-on-demand production partner. Nothing is held in stock — your case is created specifically for you after you place your order. This means we cannot cancel or modify orders once production has begun.
Production Time
All orders go through a production period of 2–7 business days before being handed to a carrier. Production time is separate from and in addition to delivery time. During busy periods such as holidays or sales, production may take slightly longer.
Delivery Time
Once your order has been dispatched, estimated delivery times are:
- Local/regional delivery: 2–5 business days
- International delivery: 10–30 business days
Please note that due to high order volumes or logistics and customs processing beyond our control, delivery — particularly for international orders — can occasionally take up to the full 10–30 business day window, or in rare cases slightly longer. We appreciate your patience, and if your order is taking noticeably longer than expected, please don't hesitate to contact us at contact@shopkaseo.com and we'll look into it.
Total Order Time
Because delivery times vary significantly by destination, please refer to the Production Time and Delivery Time sections above for an estimate specific to your order. We appreciate your patience — every case is worth the wait.
Where We Ship
We ship worldwide. If checkout does not offer shipping to your country, please contact us at contact@shopkaseo.com and we will do our best to assist.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and will be shown in full before you complete your purchase. We do not add hidden fees.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number where available. Please allow up to 48 hours after dispatch for tracking information to become active. If you have not received a shipping confirmation within 10 business days of your order, please check your spam folder and then contact us.
Customs, Duties & Import Taxes
Orders shipped outside of the European Union may be subject to customs duties, import taxes, VAT, or other fees charged by your country's customs authority. These charges are entirely the responsibility of the customer and are not included in the price shown at checkout. KASEO has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information before placing your order. We are not responsible for delays caused by customs processing.
Order Not Arrived
If your order has not arrived within 30 days of your dispatch notification, please email us at contact@shopkaseo.com with your order number. We will investigate with our fulfillment partner and either arrange a replacement or issue a refund where applicable.
Incorrect Shipping Address
It is the customer's responsibility to ensure the shipping address provided at checkout is complete and correct. Once an order has entered production or been dispatched, we are unable to modify or redirect it. KASEO is not liable for orders delivered to an incorrectly provided address. If you notice an error in your address immediately after ordering, contact us as soon as possible at contact@shopkaseo.com and we will do our best to correct it before production begins.
Split Shipments
If you order multiple items, they may arrive in separate shipments depending on production schedules. You will receive individual tracking information for each shipment.
Contact
For any shipping-related questions, please contact us at contact@shopkaseo.com. We aim to respond within 1–2 business days.